Professional Distinction
Focused on post-transaction management from payment, recovery and risk perspectives, the primary types of professionals who earn the eCommerce Chargeback Specialist Certification are those that perform or manage operational post-transaction processes like chargeback reconciliation, analytics and disputes.
The majority of eCommerce Chargeback Specialists today fill such responsibilities for merchants who manage these tasks in-house, although many payment service providers and fraud solution vendors that offer post-transaction tools or managed services enroll in this certification as well.
eCommerce Chargeback Specialists Represent
Types of Organizations
Career Roles
- Chargeback Analyst
- Fraud Investigations Specialist
- Returns Analyst
- Chargeback Specialist
- Re-Presentment Specialist
- Fraud & Dispute Specialist
- High Risk Order Review Agent
- Senior Chargeback Analyst
- Chargeback Processing Specialist
4 Included Courses at a Bundled Cost
Do You Have What it Takes?
To complete the eCommerce Chargeback Specialist Certification students must pass multiple exams to demonstrate the retention of core concepts, techniques, definitions and regulations regarding chargebacks and re-presentment for the CNP channel. It takes approximately 6 hours to complete all four courses, 14 practice quizzes, 4 course exams and 1 cumulative final exam.
“The visual representation is very, very impressive – top notch. The flow charts and graphics break down technical and high level topics into very easy to understand visual representations. Everything is broken down in a way that can be applied to real business issues.”
E. Dietrich, VP Global Fraud Prevention Risk Services, ACI Worldwide
“The content is broken down into good bite sizes, which gives me the ability to take lesson if I have 30 minutes at the end of the day. When at home I know I can take a lesson or two and not need to invest a whole lot of time.”
T. Lee, Director Product Marketing, Transaction Network Services