Certified eCommerce Operations Specialist

Professionals certified as an eCommerce Operations Specialist are typically department heads, managers, directors or senior team members that are involved with operational processes for payment and risk management.

They have demonstrated a high level of knowledge and understanding regarding payment processing, risk management and chargeback management for eCommerce. They are able to lead both manual review and chargeback or post-transaction management teams.

eCommerce Operations Specialists are primarily represented by merchants with some Certification holders that represent acquirers and payment processors as well. These are generally leaders of in-house manual review staff and/or chargeback reconciliation and re-presentment teams. Operations Specialists often report directly to the Director of Risk Management and may lead teams of anywhere from 5 to 50 people.