Description
There are multiple levels to the Fraud Expert certification. The core 8 Fraud Expert courses are like a ‘brown belt’ while this and other focus areas are increased levels or stripes. This is one of 3 possible focus areas, of which two are required before being prepared to take the Fraud Manager training. The Chargeback Focus area offers three courses discussing payment disputes and chargebacks, performing analytics to better track and improve performance related to chargebacks, and a course on strategies for fighting or re-presenting chargebacks. Course Access is restricted — enrollees must be vetted and approved. Prerequisite: Fraud Expert core (8) courses.
Key Concepts Covered
- eCommerce Credit Card Payments
- Chargebacks
- Chargeback Representment
- Arbitration
- Chargeback Analytics
- Post-Transaction Management
- Inquiries
- Dispute Resolution
What to Expect
Expected time to complete training: 5-6 hours (includes quizzes, session tests and final exam), broken into 15-30 minute sessions.
3 Core (Required) Courses
- Introduction to Credit Card Chargebacks
- Advanced Analytics for Credit Card Chargebacks
- Successful Strategies for Chargeback Representment
Continuing Education Credit (CPE/CEC)
Completing this training certification earns 5 Fraud-Related Continuing Professional Education (CPE) credit hours for maintaining CFE credentials with the Association of Certified Fraud Examiners (ACFE).
Enrollment
- Course Access: Restricted
- Course Availability: Online, In-House and Webinar
- Prerequisites: Enrollees must be vetted and approved. Prerequisite: Fraud Expert core (8) courses.
The Fraud Practice’s Online Portal and Certification Tracks:
- Available On Demand 24×7
- Fast, Reliable Online Presentation
- SCORM Compliant
- Include Multiple Courses
- Each with 3-4 Course Lessons & Quizzes
- Include Course Exams and Comprehensive Final
- Include Professional Designation with Certificate and Logo
“I really enjoyed the eCommerce Fraud Professional training program, and it was actually more comprehensive than I was expecting. I have already recommended it to others.”
— D. England, Fraud Prevention & Payments Services Manager, MonaVie
“I have previously taken other training programs, but there was a lot of minutia. The content in the eCommerce Fraud Professional program is relevant, the material is spot on, and the content addresses all the important issues pertaining to the eCommerce market.”
— M. Mosman, Solutions Consultant, LexisNexis
“Much of the material or advice given in the eCommerce Fraud Professional training program we already tell merchant clients to do as best practices, but I learned several new things to tell them as well.”
— J. Ruzicka, eCommerce Certified Fraud Professional
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